BPO Domestic Job For Freshers (Kolkata) @ Alpha Tech Solutions

Essential Duties/Responsibilities:
Collaborate with Direct Energy Service, Escalation, Sales, and Collection Teams, in creating an amazing experience for customers.
Work with Direct Energys Business Process Outsource vendor to drive improvements.
Work with Training Team to develop agent and customer FAQs.
Analyze VOC data from multiple sources (e.g., agent surveys, call listening sessions, screen capture).
Analyze VOC data and develop strategies to improve agent satisfaction, customer satisfaction, and Net Promoter Scores (NPS).
Create Front Office VOC reports and presentations as needed.
Develop VOC journey mapping analysis and outline improvements or gaps.
Continuous review of procedures and processes to facilitate improvements or needed changes.
Perform other duties as assigned..

Call & Whatsapp HR Aman Sir - (7543944*** )