Team Leader - International Inbound Sales
- Talent Corner Hr
- 1 to 2 Yrs
- Mumbai
- 4 years ago
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Job Description
The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Inbound Sales environment.
- Manage and drive sales team target and performance.
- Develop the sales team through coaching and training and identifying skills.
- Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance.
- Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed
- Communicates information in a timely, accurate and understood manner to all sales team members
- Ensure that all Human Resources policies and procedures are observed
- Conduct team briefs as scheduled by the work force management team and in line with the weekly focus agenda set by the Operations Managers.
- Ensure regular feedback is given to Sales Agents with regards to action plans that have been set.
- Ensure all relevant business communications are communicated to the sales team as and when required.
- Sign off Sales Agents timesheets on a weekly basis.
- Track and accurately update operational performance files for Sales Agents on a weekly basis.
- Compiling and sending reports as required by the business for relevant updates.
- Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback.
- Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.
- Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.
- A clear communicator, Strong organisation skills, Influential in core areas, excellent people management & relationship skills.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Team Leader - International Inbound SalesContact Details:
Company: Talent CornerLocation(s): Mumbai+ View Contact
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₹ 3.0 - 4.5 Lakh/Yr
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