Requirement for Branch Manager & Associate @ Achieve Career

JOB PURPOSE

Ensure smooth branch operations complying to all internal controls, regulatory and compliance requirements, thus leading to strong business growth and optimum level of customer satisfaction.

Description

1.Controls & Compliance

• Ensure all processes are followed as per Branch Operations, Foreign exchange manuals & KYC/AML policy; while ensuring Compliance and TATs are met as per Service Level Agreement between departments.
• Ensure, manage and supervise over the counter services in the branch to achieve timely and accurate processing of customer requested transactions and customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of the bank.
• Ensure all trade business are managed and supervised by following procedures to ensure adherence to the banks risk and compliance policies. (wherever applicable)
• Ensure that all regulatory reporting are submitted on timely basis to avoid non-compliance at all levels.

2.AML/CFT

• Supervise and ensure compliance with Money Laundering and terrorist financing regulations and Know Your Customer Guidelines, while regularly reviewing KYC status, customer profiles, conduct risk assessments, authorization of transactions on a daily basis, to ensure that the branch conducts its business following the required system/ process flow to counter money laundering and terrorist financing.

3.Customer Experience

• Provide guidance and recommendations in order to support the resolution of all customer cases to improve overall customer experience.

4.Cost Management & Business growth

• Management of variable cost factor pertaining to branch operations and to maintain the cost at minimum level and within budget to ensure branch efficiency.
• Facilitate growth in business and strengthen Bank by ensuring customer satisfaction, actively participate for retention of deposits, identify and follow up on cross sell leads along with the branch manager in order to strengthen the liability position of the bank

5.Branch Operations:

• Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furnitures/ fixtures/ IT equipment to effectively support the front-line of the branch

6.Audits

• Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits.

7.Branch Security

• Hold the custody of cash vault, security stationery and ATM, while acting as branch security officer by conducting security drills and alert staff, in order to remain vigilant and maintain security

8.People Management

• Lead the branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives.
• Ensure implementation of a transparent and effective KPIs setting and appraisal process in time with local and regional guidelines.

Minimum qualifications:

• Minimum graduate.

Minimum experience:

• Minimum of five to seven years of experience working in branch operations
• Strong written and oral communication skills
• Proven leadership skills, and the ability to coach staff to ensure high level of customer service

Required skill set:

• Advance level operational Knowledge.
• Capacity for team building
• Maintain significant standard of services for Desired levels.

Interested candidate send me your resume & any clarificationso call this no

HR : KASHVI DUTTA
Contact No : 7835965*** 
Mail Id :-r*********************2@gm**l.com