Customer Service Supervisor - Pune - Armeka
- Armeka Infotech
- 0 - 4 years
- Pune
- 4 years ago
- Email to a friend
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Job Description
DESERVE
Financial Services
Digital-first and cloud-based, Deserve has built the credit card platform of the future.
Welcome to the world of Fintech! As a start-up, we offer an exciting opportunity to work on a growing team, where you can see the impact of your work! We are constantly expanding, which means there is a lot of career mobility. We have a fast-paced environment, so there is never a boring day at the office. We offer a very competitive benefit package with PTO, Sick time, and much more. Plus, 10 paid holidays, an on-site gym, and a stocked break room!
About Deserve:
Through a digital-first, mobile-centric, highly configurable credit card solution, Deserve is powering the future of fintech. Using machine learning and alternative data, Deserve partners with universities, associations, financial institutions, fintechs, and modern consumer brands to develop, rapidly deploy and power white label and co-branded credit card programs for any audience. Deserve is a venture-backed fintech company whose investors include Goldman Sachs, Mastercard, Sallie Mae, Accel, Pelion Venture Partners, Aspect Ventures, and Mission Holdings.
Operations Objectives
- Monitor key performance indicators and adjust staffing levels real-time to ensure targets are met
- Identify gaps in knowledge base and make recommendations for improvement
- Conduct periodic quality monitoring for all employees and processes overseen
- Ensure service level adherence for assigned and managed operational procedures
- Serve as a subject matter expert for assigned operational processes
- Serve as main point of contact for partners
Personnel Objectives
- Oversee training and development of team
- Clearly communicate job and performance expectations to direct reports
- Monitor, appraise, and review job contributions of direct reports during periodic performance reviews
- Administer timely performance improvement plans
- Create a personal development plan for continued learning and growth
- Complete assigned trainings in a timely manner
Key Responsibilities
- Monitor real-time staffing levels and operations volumes
- Conduct periodic quality monitoring reviews for all employee and processes overseen
- Create personnel action plans for direct reports
- Complete/monitor assigned operational tasks (daily or weekly) within target service level time frame
- Provide coaching and feedback to improve operational effectiveness within team
- Serve as a subject matter expert for all procedures as assigned
- Customer Support Supervisor
- Card delivery and activation
- Customer profile updates
- Product and rewards
- Other duties as assigned
Minimum Qualifications
- 5+ years customer service experience
- 2+ years management experience
- 1+ years experience with a start-up environment
- 1+ years experience in banking, fintech, or call Center
AVAILABLE SHIFTS :
Full Time:
7:00 am - 3:30 pm, Monday-Friday Occasional Saturdays 8:00am-1:00pm
10:30 am - 7:00 pm, Monday-Friday Occasional Saturdays 8:00am-1:00pm
8am - 5 pm, Monday-Friday
APPLY NOW!
Send your resume on: **@ar***a.co.in
Or contact
Vaishnavi (HR) - 8767716***
Sujith (HR) - 9188756***
Address-
905, 906 ,PRIDE ICON BUILDING, KHARADI, PUNE, Maharashtra, India.
Job Classification
Industry: Financial ServicesFunctional Area: Consulting, Role Category: Management ConsultingRole: Management ConsultingEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: RMEKA INFOTECH SOLUTIONS PRIVATE LIMITEDAddress: 801,802 ,PRIDE ICON BUILDING, KHARADI, PUNE, Maharashtra, IndiaLocation(s): Pune
Keyskills: Customer Service Personal Development International Call Center Feedback Calling Voice Process Call Center Machine Learning
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Armeka Infotech
Interested candidate can call on- 9188756129To apply Monday -Saturday 9:00 am to 2:00 pm902 9th Floor Armeka Infotech Solution pvt ltdPride icon near Columbia Asia hospital Thite Vasti, Kharadi, Pune
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