Call Center Job In (Kolkata) @ Alpha Tech Solutions

Managing incoming calls that are received from our clients customers by following an established call process flow, asking the right questions to determine the nature of query
Responding to incoming customer queries regarding billing, payments, existing and new services, promotions andoffers, upgrade or downgrade of services, payments, etc.
Promoting and educating customers on offers and promotions, new products in the market, and the value of the service provided by the client
Aiming for first call resolution and answer customers queries by walking them through our clients systemexplaining the process to the customer and providing turn-around time.

Call & Whatsapp HR Satish Sir - (7707067***)