Travel Counselor - Bengaluru/Bangalore
- American Express
- 0 - 4 years
- Bengaluru
- 2 years ago
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Job Description
- Provide exceptional traveller care and customer service to GBT corporate clients
- Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
- Open to work in flexible environment, roster off, weekend working, public holidays and festivals
- Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Excellent Customer service and communication skills
- Service online requests for clients where online requests are decentralized through the offline servicing team
- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation s business travel policies
- Maximize the benefits of GBT s desktop applications and telephony to deliver a superior experience to business travellers
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
- Deliver expectations against individual and shared team key performance indicators
- Comply with all legal industry standards. Embrace the role of providing a superior consultative value to clients
- Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
- Visa Expertise along with Geographical Knowledge
Job Classification
Industry: AviationFunctional Area: Food, Beverage & Hospitality,
Role Category: Tourism Services
Role: Tourism Services
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: American ExpressLocation(s): Bengaluru
Keyskills: Ticketing Reservation Travel Counsellor Legal Telephony Mentor Routing Customer service Research Recruitment
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