DG - Assistant Manager - LCS & Siebel
- Genpact India
- 3 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of AM, LCS & Siebel Migration Support
The person will be working with Complaint Handling and Field teams where the key responsibility will be to maintain the accuracy of the Installed base by verifying whether the serialized components are installed behind the correct System ID. He/she would be required to search the various databases or get in touch with the Field Engineers or Director of Services to get the correct information like GIB, eDHR, GLPROD.
Responsibilities
Working on Customer invoices with 100% Accuracy Siebel CRM 8.1
New Installs (USCAN DI and Ultrasound)
o SID Create-RSDD
o SID Update-RSDD
o SID Update-ASDD
o Installation SR Creation
IB Verification (USCAN DI and Ultrasound)
o Asset Creation
o SR Creation/Assignment
o Manual IB Verification
Activity Queue
o Siebel Extract
IB Maintenance SR
o Siebel Extract
Emails
Asset Swap SR
IB Upgrade
Canada GIB Forms
Qualifications we seek in you
Minimum qualifications
Bachelor s degree in finance, Commerce, Engineering or related field
Curiosity is a must. Questioning the controls and evaluating the efficacy of its effectiveness is key to bring in best outcome for the project
Experience in Supply chain domain
Preferred qualifications
Graduate in any stream - (B.A Preferred)
Basic knowledge of MS office
Working Knowledge of Computers
Excellent in written and verbal communication
Previous working experience in a similar kind of industry will be added advantage
Ensure 100% adherence to SOP s and compliance rules and regulation.
Ability to Handle Pressure and work in a US shift environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: DG - Assistant Manager - LCS & SiebelContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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