Assistant Manager Customer Service
- Sygnific Services
- 5 to 10 Yrs
- Mumbai
- 4 years ago
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Job Description
JOB DESCRIPTION ASSOCIATE MANAGER SELECT SERVICE
Overview - The Customer Support and Service team always represents the voice of the customers.
They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them.
They are saviors to all our members, who reach out to them through call, chat or email.
Role : The Associate Manager will be responsible for spearheading a premium
matchmaking service that delivers the highest match success rate across the globe.
The role involves front-leading a team of 70+ people and be accountable for their productivity.
The person will be required to pull up his/her sleeves and get involved in every aspect of market
development & sales.
This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical.
The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams.
What you will do in this role :-
Develop a deep understanding of consumer segments across communities,
to uniquely represent and address the specific needs of each Select member.
Leverage customer insight to remodel & streamline the service process to dramatically
increase matchmaking success and customer satisfaction.
Ensure that team members are adequately trained and readied to deliver an
empathetic personalized service, as a trusted advisor to the family.
Envision and implement technology solutions & enhancements to maximize the quality
of service delivered and minimize wasteful productivity losses of the team.
Plan for rapid expansion in staff, in line with exploding Select membership sales, while
ensuring the highest level of service quality is maintained.
What you should have :-
5+ years of relevant experience with 3 years in Telesales team management, preferably
in Internet industry.
Postgraduate /MBA or equivalent.
Exposure to value & volume selling is a must.
Good Understanding of Quality metrics and process improvements.
Drive performance management by applying and implementing best in class
performance metrics.
Brownie Points :-
- MBA.
- Well-networked with ability to connect with peers and identify market benchmarks
- and trends.
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: MatrimonyFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager Customer ServiceContact Details:
Company: Sygnific ServicesLocation(s): Mumbai
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