Telecom Services Senior Analyst
- NTT Global Delivery
- 1 to 5 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
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Job Description
Req ID:165316
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Telecom Services Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
1) Expert level of understanding of Cisco call Manager (CUCM ) and Unity Connection
2) Expert Level of understanding of SIP and call flows.
3) Understanding of Webex support and call flow.
4) Must have worked in support environment to support a CUCM, Unity Connection, Voice Gateways.
5) Owning and documenting escalated support tickets and service requests through resolution via ServiceNow.
6) Rotating on-call, support queue management, preforming network system analysis and reporting.
Position's General Duties and Tasks
- Day to Day job Duties: (what this person will do on a daily/weekly basis)
- In depth knowledge of administration, maintenance, monitoring, upgrading and troubleshooting the organization s Cisco CUCM, Cisco Jabber, Webex and cloud based telephony in a global environment. Cisco Video endpoints, Telepresence, Cisco Expressways (C Series and E Series).
Lead troubleshooting Major incident bridges and troubleshoot telecom system failures. - Installs, maintains, monitors, and updates VoIP and telecom systems, servers and gateways.
Capacity Planning for Telecom circuits and suggesting customers on upgrade/downgrade of circuit bandwidth
Complete understanding of E.164 numbering plans and the ability to perform number normalization.
Supports ongoing adds, moves and changes of users, voicemail and equipment.
Maintains VoIP system, highlighting risk and preparing plans for mitigating known risks from monitoring
Supports third party applications integrated into the organization s VoIP systems
Good customer service skills.
Performs other duties as assigned or required.
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
Minimum 3-5 years of experience supporting Network voice infrastructure.
Minimum 1+ years of experience with Webex/Jabber support
Minimum 3-5 years of expertise with voice monitoring tool ( Cisco Prime )
CCNA Collaboration certified
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Telecom, Telecommunications, Consulting, Cisco, Systems Analyst, Technology
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Telecom Services Senior AnalystContact Details:
Company: NTT Global DeliveryLocation(s): Noida, Gurugram
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