|| Hiring || Customer Care - International
- Careernet
- 1 to 5 Yrs
- Bengaluru
- 4 years ago
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Job Description
Roles and Responsibilities
- Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
- Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.
- Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction.
- Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
- Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
- Proactively pursues projects within the Support team to enhance our business and customer service levels.
- Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
Desired Candidate Profile
- Bachelors degree or equivalent work experience in customer service
Perks and Benefits
- 2 Way Cab Facility
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Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: || Hiring || Customer Care - InternationalContact Details:
Company: CareernetLocation(s): Bengaluru+ View Contact
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₹ 1.0 Lakh/Yr
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