Lead - Network Security
- CSS corp
- 5 - 10 Years
- Chennai
- 2 years ago
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Job Description
Job Title: Lead - Network SecurityJob Location: Ambit IT Park, Chennai
Years of experience:5+ years experience
Technical skills:
Hands on trouble shooting experience in any Firewall.
In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availablity (HA) concepts.
Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
Should have a strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
Basic understanding of bridging and switching concepts.
Desired Profile:
5+ years of experience
1-2 years experience managing Enterprise technical support in a TAC environment
Ability to manage Client relationship management
Team/people management
Proven track record in : Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
Conduct Reviews
5+ years of experience
1-2 years experience managing Enterprise technical support in a TAC environment
Ability to manage Client relationship management
Team/people management
Proven track record in : Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
Conduct Reviews
Roles and Responsibilities:
Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
Ensure consistent customer satisfaction.
Interact with international customers.
Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
Share Enginseer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
Focus on CSAT Targets
Manage teams KRA goals and target achievement.
Take owner ship of cases political or technical, keeping track & following up on escalated cases.
Ensure progress of cases through backlog review.
Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
Identify Knowledge base availability & create/publish new Knowledge Base Articles.
Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
To train engineers on topics those are identified by the escalation leads.
Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
Ensure consistent customer satisfaction.
Interact with international customers.
Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
Share Enginseer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
Focus on CSAT Targets
Manage teams KRA goals and target achievement.
Take owner ship of cases political or technical, keeping track & following up on escalated cases.
Ensure progress of cases through backlog review.
Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
Identify Knowledge base availability & create/publish new Knowledge Base Articles.
Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
To train engineers on topics those are identified by the escalation leads.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Team Leader
Role/Responsibilies: Lead - Network Security
Contact Details:
Company: CSS CorpLocation(s): Chennai
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CSS corp
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new reve...
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