Customer Service Executive (Voice) @ Reqpro Consulting

Job Description

A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term.
Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. The key features of customer success reps are:
Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.
They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.
Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.
Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Service Executive (Voice)

Contact Details:

Company: Reqpro Consulting
Location(s): Bareilly

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