Process Developer - Lloyd's I2C
- Genpact India
- 0 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Credit Control Senior Process Associate (English)
Responsibilities
Ensure accounts trade within approved terms and limit, uplift credit limits on receipt of proof of payment - LOA
Ensure statements, soft letters and final demands are sent as per the set timelines
Ensure all queries are dealt with timeously and feedback is given to the customer
Ensure all reporting is done as per set timelines eg: feedback on top 50 overdue accounts, book reviews etc
Follow up on due and overdue payments without delay to ensure payments in a timely manner
Update notes on FD 32 of full conversations and precise details (date and names) VERY IMPORTANT
Payments must be allocated as per customers remittance and training provided to avoid incorrect clearing
Settlement discount can only be allowed as per the company policy and procedure
Ensure month end payment clearing is done within timeline
Resolve queries on remittances promptly
Ensure monthly collection targets are met
Please note active telephonic collections are to be made on an ongoing basis. The external credit controller, KAM, RKAM or Store Manager must be contacted if assistance is needed to get overdue amounts paid or when no contact can be made with a debtor
If no payment is received the credit controller / CLA must send a soft letter to the customer on 35 days of the month (5 days overdue) allow debtor 10 days to respond credit controller should check all contact details in blue file if they can t get hold of a customer
If no payment is received, credit controller / CLA to issue a final demand to customer on the 45th day (45 days overdue) (10 days to respond). Final Demand is to be sent out for the full balance outstanding on the account.
If a customer responds with a payment arrangement on an email or letter to pay the account, these must be forwarded to Debtors KAM and a Supervisor. Debtors KAM and Debtors Manager can approve, decline or propose another arrangement to the customer in an effort to get all arrangements paid in full within the same financial year. Approved AOD to be drawn up by Pre Legal department
Refer Pre Legal process for all AOD s
Failure by the debtor to make the first payment on an AOD, or if an AOD is not obtained within 60 days, the credit controller / CLA is to prepare the file for handover to the supervisor. The file is to be prepared in line with the pre-legal checklist with all relevant documents in file latest statement, soft letter, final demand, copy of AOD, reconciliation and copies of all outstanding invoices.
Monthly book review with the Supervisor to discuss overdue accounts +60 days.
Constant feedback on certain accounts until paid or resolved
Qualifications we seek in you
Minimum qualifications
Proficiency in English-C2
Microsoft office and SAP experience
Local Involvement
Member Centered Performance
Ensure Execution and Achieve Results
Ensure Planning and Improvement
Adapt and Learn
What can we offer
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - Lloyd's I2CContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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