DG - Assistant Manager - Customer Care
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
ARE YOU THE ONE WE ARE LOOKING FOR
Inviting applications for the role of Assistant Manager, Customer Service - Voice and Chat
Genpact is searching for dynamic, forward-thinking individuals for a Customer Service, Voice & Chat Agent position offering long term stability in this permanent placement role.
This position is for a 24/7/365-day operation responding to inquiries from customers pertaining to card services. This position takes place in a call center environment and inquiries may come via live phone, email, and/or live chat services.
Responsibilities
Receive and respond to inbound customer calls/chats; capture and verify required information
Comprehend customer requests, for products or services.
Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
Ensure accurate security procedures are followed on all e-commerce customer interactions
Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
Act as a product knowledge specialist
Provide excellent customer service and provide answers to customer questions within set standards
Responsible for ensuring adherence to all operations and compliance procedures
Qualifications we seek in you
Minimum qualifications
Experience in providing outstanding customer service in a customer contact center
Outstanding communication and interpersonal skills
PC keyboarding and internet experience needed
Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
Must have a flexible schedule (including weekend shift work)
Preferred qualifications
Experience in banking and/or credit card processes
Experience in live-chat roles and/or inbound/outbound calling
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: DG - Assistant Manager - Customer CareContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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