Specialist- Customer Experience (Voice)
- Angel Broking
- 2 - 7 years
- Ludhiana
- 4 years ago
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Job Description
Roles and Responsibilities
- Respond to customer queries in a timely and accurate way, via calls.
- Manage large amounts of inbound calls in a timely manner.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
- Executing trades on behalf of customer
- Follow communication scripts when handling different topics
- Identify customer needs and help customers use specific features
- 100% call tagging on CRMS.
- 100% call back on call disconnection.
- Have a good positive attitude-should be committed to the work.
- Perform each duty above with our customers satisfaction as the number one priority.
Desired Candidate Profile
- NCFM/NISM VIII certifications in capital markets, derivatives, and currency derivatives
- Good quantitative/analytical skills
- Excellent oral/written communication skills required
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Good Internet Connection is must
Perks and Benefits
Fixed Salary+ Work From Home + Lucrative Incentives
Interested candidate may share the Resume at na*********g@an*********g.com
Job Classification
Industry: Financial ServicesFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: Angel BrokingAddress: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, IndiaLocation(s): LudhianaWebsite: http://www.angelbroking.com+ View Contact
Keyskills: Grievance Handling Capital Market NISM Customer Service Customer Support Customer Experience Compliance Inbound Calls Calling Equity Broking Derivatives Equity Market
Fraud Alert to job seekers!
₹ 3,00,000 - 5,00,000 P.A
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