Partner Enablement Manager @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Should have relevant experience as a trainer
• Should have relevant experience managing training strategies and team
• Should have relevant instructional design experience(preferred)
• Excellent analytical skills, verbal and written communication skills and presentation skills
• Knowledge of Captivate preferred
• Should be flexible with rotational shifts
• Thorough working knowledge of training KPIs, learner feedback mechanisms, types of training strategies for new hires and tenured employees
• Frequent travel to partner sites will be required

Responsibilities -

• Conduct, coordinate, and implement a comprehensive training program for customer facing employees
• Ability to take initiative and create training solutions that suit the business requirement
• Ability to identify gaps in learning modules and highlight/present solutions
• Partnering with key stake-owners across organization to achieve business objectives and streamline the training program for the business
• Work with the quality team and use root cause analysis to suggest corrective and preventive actions to the operations management team to continually enhance the customer experience.
• Work with various stakeholders to understand new processes/policies/features/releases to be able to translate that into training modules
• Propose competency tests, guides for soft skills, communication skills and different techniques required to assist our diverse customer base
• Proactively assume responsibility to better the learning environment for the business
• Figure out training needs by observing support interactions studying trending areas of improvement as identified through the quality programs, customer experience results in reports, and conferring with Support Delivery management
• Playing an active role in being an advocate for change aligned with larger business objectives related to people, process and technology
• Improve training effectiveness by participating in educational opportunities reading professional publications, studying the latest industry trends in Customer Experience, Support, and Enablement
• Work with internal and partner teams to ensure quality of training programs remain consistent
• Play a key role in quality control of training by conducting observations and through participant feedback
• Maintain reports and data to keep track of training effectiveness and performance
• Travel to partner sites for engagement and efficiency

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Partner Enablement Manager

Contact Details:

Company: Adobe
Location(s): Noida, Gurugram

+ View Contact