Hiring For Service Desk Engineer | Bangalore |
- Softsol
- 2 - 4 years
- Bengaluru
- 4 years ago
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Job Description
Job Description: Service Desk Engineer
L1 Technical Support
- Excellent collaboration skills with ability to work in 24X7 shift
- Handling all the Inbound calls, chat and emails in service desk
- Handling Basic L1 level queries from end
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
- Diagnose and quickly resolve a wide range of Windows applications issues
- Email account administration, i.e., account creation and management and distribution lists on Office 365
- User account administration, i.e., account creation and management and password resets on Active Directory
- Good troubleshooting knowledge on internet and VPN issues
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
- Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
- Basic knowledge of Networking, Virtualization, Mac OS, Web Based and Installable applications
- Good understanding of computer systems, mobile devices and other tech products
Technical Skillset Need to Know
- Good knowledge in O365
- Good knowledge of Active Directory
- SharePoint
- Mobile Operating Systems (Android/iOS)
- Microsoft Windows
- Antivirus
- Knowledge of Laptop/Desktop/Tablet issues
- Mobile Device Management
Required Background Experience
- Any Graduate
- 2+ years in a service desk environment
- ITIL awareness (Certification not required but is a plus)
- Hands on experience working in ITSM tools like Service Now, Remedy etc.
- Customer Service/Interaction experience involving oversees customer i.e. US/UK based
Interested candidates can email Updated Resume to Us******************m@so****l.com
Job Classification
Industry: MiscellaneousFunctional Area: Customer Success, Service & Operations, Role Category: Operations SupportRole: Operations SupportEmployement Type: ContractEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Softsol IndiaAddress: SEZ IT/ITES, HILL NO.2, PLOT NO.6, RUSHIKONDA,, MADHURAWADA, Visakhapatnam, Andhra Pradesh, Visakhapatnam, Andhra Pradesh, IndiaLocation(s): Bengaluru
Keyskills: Service Desk Windows Office 365
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Softsol
SoftSol is a Software products and solutions based 25 years old-1993 established CMMi Level-3 company with global presence and have executed multi-million projects across globe successfully. We have 2 lakhs square feet own development centers in India and work with all Fortune 100 companies across t...
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