Team Leader- Health Care US Voice - Gurgaon @ InterGlobe

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Team Leader- Health Care US Voice - Gurgaon

InterGlobe
1 - 4 years
Noida, Gurugram
4 years ago
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Job Description

Job description

Roles and Responsibilities

Greetings form IGT !

Managing Team Performance Productivity // Quality // Shrinkage // Attrition
Coaching new team members
Review processes and come up with recommendation which can help to improve overall performance / CSAT
Identify TNI and bridge process gaps
Weekly monitoring and coaching to team members
Floor support and handling escalations
Manage and achieve IC targets
Maintain AHT levels as per the given targets for different tenure bucket
Basic knowledge of computers and MS excel
Candidates with international US voice experience required.
Experience in handling a team and ability to manage team members and subordinates - Preferred
Strong supervisory skills
Excellent written and verbal communication skills in English
Organized and Methodical
Flexible for US Shifts environment

WFH and WFO

HR-

(an****************i@ig*********s.com)

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: IGT solutions
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills: Team Management Supervisory Skills Communication Skills Escalations Team Leading Shrinkage CSAT Team Performance

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₹ 3,50,000 - 4,50,000 P.A

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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