Software Support - Bengaluru/Bangalore @ Hitachi

Responsibilities Be an advocate for our customers Provide product support for installation, configuration, and implementation of the Hitachi Vantara Software Suite Provide clear, crisp communication to clients in understandable, easy to follow directions Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc. Document enhancement requests for the customer Communicating effectively internally with the Hitachi Vantara Engineering and Product Management teams to reproduce, resolve and document support cases Maintaining an accurate and complete description of cases managed through Hitachi Vantaras case tracking and problem management system. Contributing knowledge on a regular basis to the Hitachi Vantara Knowledge Base, FAQs, examples and how-tos for publication for customers and the Hitachi Vantara knowledge system. Required Skills Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend system. Hands-on experience on one of the following core technologies including: Web development tools: Java, JSP, XML, HTML, JDBC/JNDI Operating Systems: Linux, Windows, Solaris Application servers: Tomcat, JBoss, Websphere, Weblogic Databases: Oracle, MySQL, SQLServer, BigData Client-side technologies: Javascript Excellent analytical, debugging and problem-solving skills Quick Learner Ability to systematically assess and accurately diagnose software-related problems (both individually and within a team setting) Ability to interact effectively and empathize with customers Prior experience (5+ years) installing, administering and maintaining computer systems and applications in an enterprise IT environment B.A. or B.S. Degree from an accredited university Helpful additions: Fluency in multiple languages (English, French, German, Spanish) a plus Professional technical certifications a plus Experience deploying Business Intelligence (BI) related software and/or building reports within BI related software is a big plus Familiarity with Cloudera, Hadoop - MapReduce technologies, Amazon Web Services - other data housing technologies Must haves Passion to explore new technologies A sense of urgency when interacting with customers Ability to manage customer expectations Understanding of the importance and value of good communication Ability to work efficiently on multiple active support cases, effectively "switch gears" and manage multiple time-critical tasks Resourcefulness Attention to detail Demonstrates a sense of ownership in all duties assigned