Process Developer - Underwriting
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Process Associate/ Process Developer, Insurance UW
In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method
Responsibilities
Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.
Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.
Ensure that turnaround time and quality of documents meets Company service standards
Once the registration is completed, submission is released to designated Underwriter.
Manage and maintain records including correspondence and data files
Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues
Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.
Queue Management Effectively monitor and manage queue in absence of team leads.
Perform quality audits & sharing RCA on escalations received.
Monitors, analyses and report on trends in the key underwriting performance drivers.
Client Facing Role - Leading weekly discussions on operations with Canada stakeholders
Qualifications we seek in you
Minimum qualifications
Graduate / Postgraduate Any with good problem solving skills
Ability to accurately interpret and compile information from a variety of sources and systems
Ability to function effectively in a team environment exercising good judgment
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
High level attention to detail and accuracy with high customer service orientation.
Good Communication & written English skills
MS Excel Skills Intermediate
MS Word- Intermediate
Preferred qualifications
Good interpersonal skills with full understanding of US/Canadian insurance dynamics
React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.
Excellent processing skills and a positive, can do attitude.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - UnderwritingContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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