DG- Assistant Manager - Banking
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager, Retail Banking
We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. The candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management, report to LOBs and internally to process heads, responsible for driving productivity, daily / weekly/ monthly reporting, and drive new ideas for process improvement and streamlining.
Responsibilities
Lead day to day operations and taking care of process metrics
Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fixing them
Identify process anomalies and get those fixed
Drive efficiency & productivity in teams every year
Ability to communicate efficiently with the client and the process management on issues related to the subject
Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
Responsible for Work distribution and maintaining proper flow of volume to avoid TAT misses
Resource should have the ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Proven ability to work with customers and efficient communicate anomalies
Daily/ Weekly/ Monthly Reporting
Training of new recruits in the team
Qualifications we seek in you
Minimum qualifications/skills
Tertiary education within business/financial services
Preferred qualifications/skills
Experience in managing a banking process
Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
Flexibility to quickly shift priorities, multi-task, and prioritize simultaneous requirements in fast-paced environment and balance all to completion
Good Comprehension skills
Good Analytical/Reasoning skills
Ability to read, Interpret and analyze legal language
Good in Calculation & Reconciliation.
Excellent Written and Verbal Communication Skills
Deadline driven and strong multi-tasking skills
Ability to make good judgments and have a tact for solving problems
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: DG- Assistant Manager - BankingContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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