DG - Assistant Manager - Content Review
- Genpact India
- 4 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Assistant Manager, Content Review
We re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
Provide resolution to maintain standards of quality
Recognize trends and patterns and escalate issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Monitor team members and able to provide guidance whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the teams progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are always delivered
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Qualifications we seek in you
Minimum qualifications
Any Graduate (PG an added advantage)
Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Proficient with MS Excel, MS Word, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Ability to communicate verbally and through emails/Phones with businesses
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: DG - Assistant Manager - Content ReviewContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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