Principal Consultant ITIL Process Architect
- Genpact
- 5 to 11 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Principal Consultant ITIL Process Architect
In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, craft the solution which really fits into needs.
Responsibilities
- Incident Management, Process reshaping, delivery & resource mobilization in Command Center. Oversees incident mitigations and consulted for decisions relating to service recovery. Reporting & Governance. Change and Release Management, Change risk review and acceptance.
- Problem Management, Appetite to assess trend and risks to identify problem areas, Work with virtual teams to drive problem remediation and preventative actions. Ensure timely root cause analysis is performed by appropriate teams.
- Availability Management, Advise on service operability requirements related to service resilience investment. Ensure appropriate availability measures are in place, analyze data and report against targets. Provide recommendations and sponsorship of availability improvements.
- Continuity Management, Expertise in service policy and governance for standard recovery and technical best practices. Planning, testing and execution of regular continuity and resilience tests.
- SDLC, Ensuring service, support and operations are aligned to proposition / business requirements. Reviewing existing service / support models and continuously seeking opportunities for improvement. Engagement during service transition to ensure smooth migration of services / products into production.
- Championing continuous service excellence by ensuring appropriate level of planning and checks are in place.
- Developing service management best practice in support of agility and service quality.
Qualifications we seek in you
Minimum Qualifications
- BTech/ BE/ MCA
- Excellent written and verbal communication skills
Preferred Qualifications
- ITIL certification
- Agile development and DevOps methodologies
- Cloud Experience- AWS/GCP/Azure
- On Prem & Cloud Native Apps, Dot Net/Java/SaaS applications
- Containers (CaaS), Integration and Middleware technologies
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Principal Consultant ITIL Process ArchitectContact Details:
Company: GenpactLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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