Manager - Solution Architect ServiceNow App
- Genpact
- 5 to 11 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Manager- Solution Architect, ServiceNow App Engine
- Configuration/Customization of the ServiceNow platform, including creating workflows.
- Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
- Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
- Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
- Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
- Perform integrations and process automation using Service Now Orchestration.
- Load, manipulate and maintain data between ServiceNow and other systems.
- Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.
- Collaborate with team members and business users to clarify requirements and confirm design/implementation.
- Follow set coding best practices and standards.
- Foster a collaborative and team-oriented environment.
- Adhere to the system development life cycle (SDLC) processes.
- Test and debug team solutions.
- Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
- Document processes/solutions/fixes in Knowledge Base.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.
- Perform other duties as necessary.
Qualifications we seek in you
Minimum qualifications
- BS degree or higher in Information Technology or a related technical field more years of related experience.
- Strong analytical, problem solving, and collaborative skills.
- Thorough understanding of ITIL/ITSM processes.
- Hands-on design, development, and deployment experience with the ServiceNow platform.
- ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Experience in CMDB, Discovery and integration with other external modules.
- Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
- Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
- ServiceNow administration experience.
- Good years of ServiceNow experience preferred.
Preferred qualifications
- Hands-on experience developing using JavaScript.
- Hands-on experience working with relational databases.
- Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- ServiceNow Certified Application Developer.
- Experience utilizing Agile/SCRUM Methodologies.
- Understanding of the systems development life cycle (SDLC) processes.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - Solution Architect ServiceNow AppContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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