Tech Mahindra is Hiring B.tech Freshers @ THR Consultants

Location: Noida
Profile: Customer Service Associate

Job Description:
1) Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
3) Process orders, forms and applications.
4) Follow up to ensure that appropriate actions were taken on customers' requests.
5) Refer unresolved customer grievances or special requests to designated departments for further investigation.

Who Are We Looking For:
1) A graduate preferably with 0-3 years of experience in any voice process/ customer handling/ grievance handling.
2) Freshers with remarkable English communication skills are also welcome.
3) Exceptional interpersonal and customer relationship building skills.
4) Excellent Written & Verbal Communication Skills.
5) Intelligent, articulate, high-energy, and self-motivated.
6) Disciplined, enthusiastic, and intent focus on attention to detail.
7) Ability to work in a fast paced organization.

Interview Process:
1) HR interview round.
2) Operations interview round.
3) Typing speed round.
4) Versant test round
5) Psychometric test round.
6) Client round.

Note: No fees/ charges will be taken for the interview. It is completely free of cost.