Assistant Vice President - Quality Check Lead
- Genpact India
- 10 to 15 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Vice President - Quality CheckResponsibilities- Works with Ops Leads, Operations team and customers to design, implement Quality Check Policy and Process for all operational activities
- The Digital tools adoption to ensure adherence of adoption plans to the QC framework
- Track and report adoption program status and usage status on a regular basis to leadership
- Identify potential risks to the success of a QC Process adoption and address the same energetically by involving the right partners at the right time
- Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
- Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
- Help build critical issue points for the end customer to call out issues. Identifying risks/challenges and developing mitigation plans to ensure a smooth and detailed operation. Drives continual improvement projects within the process to ensure better efficiencies
- Work with Global QC Lead person and ensure standardization of Quality Check process implementation and improvement, digitization of QC Process
- Work with Operation leads to improve quality of FMEA Risk and Controls Globally
Minimum Qualifications/skills
- Six Sigma Quality Black Belt or qualified CA with 10-15 years of experience in a similar role
- Proven analytical and quantitative skills and an ability to use hard data and metrics optimize Operations
Preferred Qualifications/skills
- Proven understanding of BPO Operations concepts in area of I2P, R2R, O2C, Invoice Exceptions, Tax processes, key controls, and ability to manage a large team in a remote environment
- Exposure in a large scale, complex Retail environment with an understanding of business life cycle
- Passionate about solving problems, and tenacity to develop ideas in a fast-paced environment
- Excellent communication skills verbal and written ability to interact with and influence global audience
- Ability to prioritize multiple concurrent projects while still delivering timely and accurate results
- Open minded with ability to encourage people, question status quo and challenge the team to do better everyday
- Attention to detail, ability to connect the dots and ask intelligent questions
- Familiarity with latest technologies used in I2P, R2R, AR processes and application thereof will be a big plus
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Vice President - Quality Check LeadContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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