Assistant Manager - L&D
- Genpact India
- 4 to 9 Yrs
- Pune
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Domain Expert Policy Admin - Insurance Transactions
Responsibilities:
Transaction processing according to standard work & SOP
Manage new hire, upskill or cross training for a policy admin team
Knowledge management Own SOP, Update dissemination, Initiatives to maintain knowledge on the floor Knowledge assessment tests etc.
Perform root cause analysis and build and execute action plan to improve accuracy of the team, training delivery, reduction in learning curve
Comprehend and respond to customer inquiries. Identify, research, and resolve problems
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met
Maintain key records like working files, email for reference and audit purpose
Qualifications:
Minimum qualifications
Graduation in any stream except B.Tech and Technical Graduation & Law
Ability to handle basic day to day requirements of excel
Preferred qualifications
Relevant experience in Life Insurance Policy Admin (Financial, Non-Financial, Illusions, Money In and Out, Complex Changes)
Actively leading Domain delivery/New hire training/Knowledge management for Life Insurance business
Preferred certifications from LOMA ( LOMA 280, 290, LOMA FLMI, LOMA ALMI) or similar institutes for Life Insurance
Good English Communication (Both written & verbal) Talocity Score of >50
Displays energy and enthusiasm in approaching the job
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently work well with internal and external customers
Proven work experience preferred in Customer Service backend operations experience in Life Insurance
Excellent Interpersonal skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - L&DContact Details:
Company: Genpact IndiaLocation(s): Pune
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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