Manager - WFM
- Genpact India
- 3 to 7 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Manager, WFM
You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.
Responsibilities
Recommend staffing changes to match the call demand & co-ordinate with the WFM resource on a daily basis to ensure adequate staffing is maintained.
Participate in periodic meetings with Operations & the Client
Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans etc.,
Providing insights on existing data to internal/external stakeholders
Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Qualifications we seek in you
Minimum Qualifications
Any graduate degree or equivalent with a strong academic record
Relevant work experience in MIS/Reporting
Excellent Communication Skills
Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint required
Preferred Qualifications/ Skills
Ms Excel
Power BI
XML/HTML Knowledge
Content Writing
Communication Skills
SQL Database, Access Automation
Presentation Skills
Lean/Six Sigma Certified
Data Science
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Manager - WFMContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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