Messaging Services Specialist
- NTT Global Delivery
- 3 to 4 Yrs
- Noida, Gurugram
- 2 years ago
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Job Description
Req ID:155685
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a MESSAGING SERVICES SPECIALIST to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers, SharePoint Online and OneDrive.
Job Description-
- Provides deep subject matter expertise, advice and program delivery.
- Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
- Contributes to the development of new techniques and plans within area of expertise.
- Thorough understanding and management of customer business needs and expectations.
- Provide support on day to day operations in managing the Messaging infrastructure of account(s).
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
- Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
- Identifies, structures, and delivers services that enable business processes.
- May develop automated methods needed to implement recommended solution.
- Performs root cause analysis on failed components and implements corrective measures.
- Designs and implements load testing and disaster recovery scenarios.
- Mentors junior team members.
- Candidates must have exceptional customer service, problem solving, and communication skills
- Possess the ability to work independently with minimal management supervision and with a global team of engineers
- Strong team player with ability to work in a team and as individual contributor
- Strong organizational and documentation skills
Technical Skillset-
- Health checks, server capacity management and proactive configuration management support
- Security hardening and patch/update management support
- High-availability components support
- Service Management and Service Level Management
- Collaboration components configuration management
- Search engine configuration management
- Content management configuration support
- Advance level knowledge on Microsoft SharePoint and OneDrive Online
- Microsoft Teams Online
- Content Management, Records Management, E-discovery, ACM, Compliance
- Collaboration Objects Support (Team Sites, Work Management, Social Tools)
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Developer, Consulting, Sharepoint, Technical Support, Technology
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Messaging Services Specialist
Contact Details:
Company: NTT Global DeliveryLocation(s): Noida, Gurugram
NTT Global Delivery
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industr...
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