Should have Configuration/Customization of the Service Now system including creating workflows
Should have Build service requests from customer requirements including requests request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
Should Use scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
Should Perform integrations and process automation using Service Now Orchestration.
Should Load manipulate and maintain data between Service-now and other systems.
Should have understanding of ITIL/ITSM/ processes
Should Perform system and integration testing with sample and live data Monitor health usage and overall compliance of the application.
Should Have Hands-on design development and deployment experience with the Service-now platform.
Should have Service now implementation experience in ITSM modules (Incident Problem Change CMDB & Asset).
Should Have Knowledge in SQL Server; Designing tables views stored procedures etc. to meet business requirements.