Tech Mahindra Hiring WFM Manager_ Pune - Pune
- Tech Mahindra
- 5 - 10 years
- Pune
- 4 years ago
- Email to a friend
- Report this job
Job Description
Job Description
WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
To co ordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Knowledge of VBA, MS Access, SQL preferable
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Ability to handle high level data analysis and data
Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue
Knowledge, skills & competencies required
Should be able to think on the feet to make decisions related to steps which would impact business
Candidate should be ready to work in a 24*7 and rotational shift environment
Education : Graduate
Drop Resume at RR*******2@Te*********a.com
MJ*******1@Te*********a.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Tech Mahindra LtdAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, PUNE, Maharashtra, IndiaLocation(s): Pune
Keyskills: Excel VBA MS Access Avaya CMS MIS Data Analysis Scheduling Dashboards SQL WFM
Similar positions
Tech Mahindra
Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in