Director - Process Excellence ( Master Black)
- Teleperformance
- 12 - 18 years
- Noida, Gurugram
- 4 years ago
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Job Description
Roles and Responsibilities
Director - Process Excellence (Master Blackbelt)
Location: Gurgaon
- Certified Six Sigma Master Black Belt
- Enhance process capability from the current baseline through process improvement methodologies.
- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.
- Develop and implement appropriate metrics, dashboards, and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical
- Manage overall Lean Six Sigma capability-building strategy for the site/client.
- Plan and execute Projects as per defined Timelines to meet the desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma
- Continue to provide Value Adds for Processes in aligned vertical Analytics support (Data Analysis), Business Transformational Ideas, etc.
- Lead and facilitate key organizational initiatives on Process excellence.
- Conduct Value stream Mapping exercise and ability to create, execute, and maintain an AS IS" to TO BE" Roadmap.
- Design & Re-Design Business Processes towards Process Improvement / Transformation.
- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.
- Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives.
- Preference to candidates who have supported BPO processes (Travel, BFSI, Healthcare etc. ) in PEX capacity.
- Preference to candidates with exp -Contact center service channel: Voice, email, chat, BackOffice
Desired Candidate Profile
- Bachelors or higher education degree with overall 12 - 15 years experience with a minimum of
8 - 10 yrs of experience in a Process Improvement(PEX) role - Should have experience of leading/mentoring > = 10 Six Sigma projects (Green Belt and Black Belt)
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into documented business outcome notes.
If interested, pls send your updated resume to ni********t@te****************s.com with the following details-
- Current CTC & Expected CTC :
- Notice Period:
- Reason for change :
- BlackBelt Certification: Yes/No
- Notice Period :
Perks and Benefits
Job Classification
Industry: BPO / Call CentreFunctional Area: Quality Assurance, Role Category: Business Process QualityRole: Business Process QualityEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MCA in Computers, MS/M.Sc(Science) in Computers, MCM in Computers and Management, Any Postgraduate, M.Tech in ComputersDoctorate: Any Doctorate, Doctorate Not RequiredContact Details:
Company: TeleperformanceAddress: Plot No. 408,,,PHASE-III,UDYOG VIHAR, GURGAON, Haryana, IndiaLocation(s): Noida, Gurugram+ View Contact
Keyskills: Master Black Belt Process Excellence Six Sigma Black Belt
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Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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