Senior Associate/TL- Service Desk Quality @ Golden Opportunities

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Senior Associate/TL- Service Desk Quality

Golden Opportunities
3 - 9 Years
Chennai
4 years ago
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Job Description

Roles & Responsibilities:

Ability to work in 24*7 environment this is a must
Conduct daily/weekly Transaction Quality Audits
Drive Quality process improvement initiatives and providing meaningful feedbacks.
Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to business
Should have a sound knowledge of MIS and reporting activities stressing over backend
Should be able to handle client interaction (on calls or in person)

Desired Skills:

Relevant working experience in an international Service Desk / Technical Support environment preferred
Good knowledge of Quality audit evaluation function
Knowledge of using MS tools Excel Word Powerpoint
Excellent verbal & written communication skills
Understanding of Tools such as Kaizen 7 QC tools would be an added advantage
Good to have ITIL v3 trained & certified knowledge of SIX sigma (not mandatory)

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Senior Associate/TL- Service Desk Quality

Contact Details:

Company: Golden Opportunities
Location(s): Chennai

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Senior Associate/TL- Service Desk Quality @ Golden Opportunities

Home > Customer Service Executive (Voice)