!!! Urgent Opening!!! Technical Support (voice) Requirement | Us Shift Ctc Up To 10 Lpa
- Advance Experts
- 2 - 8 Years
- Vasai
- 3 years ago
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Job Description
Please call HR - Ashish at +91 8446544***, +91 9719592***
About Process
Have to oversee and maintain their computer hardware and software systems and solve technical issues concerning customers accounts.
Should have an understanding of all products related to Google Apps, G Suite (Google Workspace), AWS.
Provide information on prices, transit times, paperwork requirements, clearance delays, simple accounts, and sales questions.
Document each case fully following established processes.
Must be able to handle Google Workspace collaboration support.
Must have hands-on experience on Admin console, account configuration into Outlook using Pop/Imap/Mapi Protocol.
Must have hands-on experience on the DNS Control panel and its records. [MX/TXT/NS/SPF name]
Constantly up-sell and cross-sell products and services for both outbound and inbound services.
Provide a high level of service and professionalism taking into account the consideration that
all prospects and customers have an express requirement and are looking for instant and immediate action.
Provide information on prices, transit times, paperwork requirements, clearance delays, simple accounts, and sales questions.
Document each case fully following established processes.
Must be able to handle Google Workspace collaboration support.
Must have hands-on experience on Admin console, account configuration into Outlook using Pop/Imap/Mapi Protocol.
Must have hands-on experience on the DNS Control panel and its records. [MX/TXT/NS/SPF name]
Constantly up-sell and cross-sell products and services for both outbound and inbound services.
Provide a high level of service and professionalism taking into account the consideration that
all prospects and customers have an express requirement and are looking for instant and immediate action.
TitleTechnical Support Service Executive
LocationMulund (MUMBAI)
Education- HSC / Graduates with a minimum of 2 years of Technical Support Experience in cloud services. (B.Com / BMS / Plain B.Sc / BA)
Shift timings8.00 pm to 6.00 am (any 9 hours)
Transport boundaryKalyan - Dadar - Andheri - Navi Mumbai
Transport facilityNo Transport (Candidates need to Travel on their own)
Salary rangeUp to 10,00,00,000 (Net)
Basic Incentives in form of vouchers/ coupon codes
Week off5 days working (2 RO) (Alternate Saturdays Off and Sundays fixed off)
AgeBetween 21 years to 40 years
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT- Hardware
Role Category: Customer Support Engineer
Role/Responsibilies: !!! Urgent Opening!!! Technical Support (voice) Requirement | Us Shift Ctc Up To 10 Lpa
Contact Details:
Company: Advance ExpertsLocation(s): Vasai
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