Application Support / Jr.application Support At Kanjurmarg /kopar Khairane Navi Mumbai @ E-Solution India

Job Description

Job Description
Job Title: Application Support / Jr.Application Support
Job Location: Kanjurmarg / Kopar khairane (Navi Mumbai )
Experience : 0.6-5 Years
Reports To: Onsite Team Leader
To Work on Berkeley DB and applications are Windows based.
1. Roles & Responsibilities:
a. Application Support & Trouble shooting
i. Providing functional support of the application to clients user teams.
ii. Undertaking onsite application support with other team members or individually.
iii. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
iv. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
v. Undertake the task assigned to you by onsite team leader.
vi. Inform your team members of any task / activity assigned by client.
vii. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
viii. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
x. Provide respective logs and data to backend support & development team from time to time as required.
xi. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
xii. Provide the resolution or work around to client with consultation with onsite team lead and support team.
xiii. Timely update to client of pending issue and their status.
b. Installation
i. Install Application for SIT when ever any Enhancement or Up gradation is scheduled.
ii. Install Applications on Clients UAT environment.
iii. Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.
iv. Perform UAT on the application as per the clients requirement.
c. Client Training
i. Provide training to clients team as and when required.
ii. Understand the implementation of enhancement / SFR and explain same to clients team.
d. Eligibility Criteria
i. Graduation in any field
ii. Minimum 3 month Production Support Exp (for exp candidates only).
iii. Basic knowledge of SQL Queries & Network.
iv. Operating System(s) Basics.
v. Good knowledge of MS Office
vi. Self Motivator
vii. Team Player
viii. Good Communication Skills
Job Requirement:-
1. Sometimes shift can be extended due to client/ team requirement.
2. Predetermined weekly offs will be given as per the shift scheduler.
Interested Candidate can apply on hrs4(AT)esolutionsindia.net with updated
Thanks & Regards
Deepti
7048994***
hrs4(AT)esolutionsindia.net

Employement Category:

Employement Type: Full time
Industry: Insurance
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Application Support / Jr.application Support At Kanjurmarg /kopar Khairane Navi Mumbai

Contact Details:

Company: E-Solution India
Location(s): Noida, Gurugram

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