Call Center @ Alpha Tech Solutions

Serve as the initial contact resolution for a high volume of incoming telephone calls.
Committed to excellence in customer service, providing the highest level of dedication in all program areas.
Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution
Respond to inquiries related program eligibility and other general inquiries.
Meet the key performance indicators (KPI) required by the MSI Contract.
Provide operational support to Provincial Programs as needed.
Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.

Call & Whatsapp HR Satish Sir - (7707067***)