Network Engineer l2 @ Renovision Automation

Job Description

Provide skilled resources for central helpdesk to provide remote support.
Receive Incidents and Service requests through Voice, email, Web and Chat and log the tickets in ITSM tool.
Service Desk will attempt first call resolution if feasible and Service Desk to track and drive tickets till resolution.
Provide technical support and resolution (L2 & above) and Follow escalation matrix to ensure resolution for all logged tickets related to the project.
Update ticket status to end users on follow Ups and Update Trouble Ticket at all stages till resolution.
Resolve the call & update ITSM tool with user feedback & root cause in knowledge base articles.
Monitor and Track SLA Adherence for every tickets.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Network Engineer
Role/Responsibilies: Network Engineer l2

Contact Details:

Company: Renovision Automation
Location(s): Delhi, NCR

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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