Messaging Services Advisor
- NTT Global Delivery
- 3 to 8 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Req ID:147151
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Job Description-
- Flexible working in shifts supporting 24X7 steady state operations.
- Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
- Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization.
Technical Skillset-
- Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management.
- Troubleshooting skills on end user support tasks, recipient s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
- Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
- Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Consulting, Cloud, Technology
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Messaging Services AdvisorContact Details:
Company: NTT Global DeliveryLocation(s): Noida, Gurugram
NTT Global Delivery
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industr...
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