Account Service Advisor @ NTT Global Delivery

Job Description

Req ID: 156030
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Advisor to join our team in Delhi, Uttar Pradesh (IN-UP), India (IN).
Position overview

• Oversees, facilitates, and administers ITILbased service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
• Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Position's General Duties and Tasks:

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Advertising
Role Category: Account Service Advisor
Role/Responsibilies: Account Service Advisor

Contact Details:

Company: NTT Data
Location(s): Delhi, NCR

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Keyskills:   Account Service Advisor