Supportability Program Manager - Azure App @ Microsoft

As a Supportability PM, you will collaborate with a driven set of peers in your mission to improve the support experience of the Azure customer. These can include stakeholders in the business group, the engineering team and within support to get features delivered which move the needle on Azure supportability. These features will ultimately determine whether our platform can have the premium support and tools which the market is demanding.

Key Responsibilities:
Work across teams: partner with support delivery, product engineering teams, and the business to implement supportability improvements for Azure.
Develop plans, drive execution to results and manage outcomes
Communicate clearly about projects, risks, and accomplishments on behalf of the team
Analyze and translate business requirements into clear direction for engineering teams
Lead customer focused design initiatives for the engineering team to enable better support of customers.
Manage to plan of record, including escalation and risk mitigation

Qualifications

Required Qualifications:

5+ years experience with a combination of the following:

• Experience managing a web service and/or enterprise data centers
• Experience deploying, configuring, operating, supporting enterprise applications
• Experience converging data from multiple data sources - datawarehouses, streams, MDS, azure tables/blob store and other ad-hoc sources.
• Experience supporting an Azure service

Preferred Qualifications:

• BA/BS in Business or Computer Science
• Leadership - handle technically challenging and politically hot customer situations, including the appropriate use of all available resources, communicate effectively with Support teams and engineering on complex technical issues
• Strong communications skills - Excellent spoken and written English communication skills
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customer support

Knowledge in one or two of the following domains:

• Microsoft Azure Platform
• Microsoft Azure architecture and its components
• Microsoft Azure PaaS offerings