Support Engineer - Hyderabad / Secunderabad @ Microsoft

Your Responsibilities

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications:
Required Qualifications:
At least 6 years of IT or Technical Support experience (in Tier 3 support).
B.S. degree in Computer Science or equivalent experience.

Requirements:
At least 5 years of experience in technical /product /software support, systems development, network operations, IT admin, IT consulting, or any customer-facing work experience

Education
B.S. degree in C.S. or E.E. is preferred
MCSE + I/ MCSD / MCDBA is a plus

Preferred Technical Qualifications:
Experience with Azure Backup, Azure Site Recovery, Azure Migrate and System Center Data Protection Manager.
Working knowledge of Hyper-V, Active Directory and VSS Writers.
6 years experience in system development, network operations, software support or I.T. consulting
6 year s industry experience with Microsoft Windows operating systems both current and legacy (preferred) and System Center Suite
6 years of strong technical troubleshooting experience
Working knowledge of System Center Data Protection Manager
Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS.
Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.