Member Technical Staff @ athenahealth

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Member of Technical Staff to join our Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team.
This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!
The Team: Tier-1 NOC is a Global Operations team that is responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure (both public and private cloud) for core athenaNet, athenahealth Enterprise applications and more things to come! This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code.
Job Responsibilities

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  Alert Management & Resolution - 40%
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  Incident Management - 30%
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  Continuous Improvement - 20%
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  Turnover, Team Meetings, Vendor management & Ticket Work - 10%

Typical Qualifications

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  3 - 6 years of professional experience in an IT/Technology environment
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  Bachelor's or Master's Degree - B.E / B.Tech / M.C.A
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  Previous experience working with a database technology (Oracle, MySQL, Postgres, etc.)
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  Proven operational background and best practices
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  Experience working with a Fault Management/Monitoring tool such as Assure1, Netcool, Zabbix, SolarWinds, Nagios/iCinga, Kibana, Grafana, Splunk, xMatters, WorldPing, AppDynamics, Thousand Eyes
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  Working knowledge of Confluence, Jira or similar ticketing system
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  Experience working with cross-functional groups and teams to achieve common goals
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  Experience supporting a web application in a production environment
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  Experience creating technical documentation and SOPs
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  Experience delivering communications with both technical and non-technical stakeholders
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  Willing to work a flexible 24x7 schedule
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  NOTE: We make every attempt to keep a consistent schedule for all team members. However, a need may arise where you'll be asked to work outside of your regular schedule.

About athenahealth

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  Our Purpose: To unleash our collective potential to transform healthcare.
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  Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, few miles from Boston. We have 2 other India locations, Chennai and Pune.
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  Our Culture: If you crave transparency, innovation and the ability to make an impact, you've come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. Our 5,100+ employees work hard towards a cause that impacts every one of us, healthcare, and we take the time to celebrate company accomplishments and our people.
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  Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT- Hardware
Role Category: Head
Role/Responsibilies: Member Technical Staff

Contact Details:

Company: Athenahealth
Location(s): India

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