Customer Success Account Manager @ Adobe

Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge:
Customer Success Manager's engagement kicks in SMB Accounts post-sales of Adobe's cloud based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. CSM is expected to identify & close any upsell opportunities within an account he/she is engaged with throughout the year. At the end of the term, the CSM is expected to prepare for the renewal, guide the customer with any changes to the contract (If reqd) and close the renewal in time.
What you'll do:
. The incumbent would create value-based relationship with our existing customers post sales.
. Develop understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe's standards for pricing.
. Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account
. Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions
. To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals.
. Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
What you need to succeed:
. Bachelor's degree or equivalent
. 3+ years experience operating in a similar capacity, directly managing a portfolio of services contract renewals via direct and indirect channels
. Strong communication skills (both oral and written).
. Strong organization, follow through and documentation skills suitable for client communication.
. Task-oriented, with focus and drive to complete tasks at hand
. Ability to work independently, learn quickly and be proactive.

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Success Account Manager

Contact Details:

Company: Adobe Consultants
Location(s): Noida, Gurugram

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