Bpo Hiring For Customer Care Executive For Voice Proces- Day Shift-call Fouzia @ 6362039269 Job For 0-5 Year Exp In @ Job Shop

We Are Hiring for a Domestic VOICE PROCESS AND INTERNATIONAL VOICE PROCESS
Profile Customer Service
Requirement -: Good communication skills
Languages: English + Hindi Great Communication Skills
Experience required -:0 - 7 Years
Age Criteria -: Freshers / 1 Year Experience
Shifts: Rotational shifts
Location: For Bangalore Residents
Salary: Rs.15,000 / Rs.30,000 Take Home
Age Criteria: 18-36 Years
Responsibilities and Duties
Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer
Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate the meeting of production targets.
Ensure safe handling of Systems and equipment provided.
Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.
Ensure building up of a good image for the Company by responding positively to every call received.
Demonstrating understanding of company values through attitude and behaviour and accountability for personal behaviour
General Duties/Key Responsibilities:
Excellent spoken & written communication skills in English
Basic numeracy and IT skills
Excellent telephone etiquettes.
Ability to absorb process updates in a fast-paced environment and provide accurate information to customers
Behavioural
Excellent interpersonal skills.
Should be self-driven and be able to work under minimal supervision.
Should have good multi-tasking and decision-making skills.
Effective team player
Focused on achieving individual and team targets. Ability to handle pressure and forecast business projections
Contact -
JOBSHOP HR FOUZIA @ 6362039***