Customer Services Manager / Customer Services Executive - Corporate Co.
- Proprietor Of Ssv Hr
- 0 - 5 Years
- Mumbai
- 2 years ago
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Job Description
Hiring Customer Services Manager & Customer Services Executive For Food & Beverage Company - Bhandup:Call | Whatsapp: 9773322*** | 9769106***
Bachelors degree in business administration or relevant field.
Experience: 1 to 3 years of proven experience in a customer service position. / BMM Graduate freshers can apply
Salary : 18 k - 30 K Net (Take Home)
Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills
Job Description :
Our client is searching for a motivated and experienced customer service manager to lead the customer service department. Your goal will be to provide outstanding customer service to the customer by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills
Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Requirements:
Bachelors degree in business administration or relevant field.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Team Management Skills
Regards
SSV Group
Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills
Job Description :
Our client is searching for a motivated and experienced customer service manager to lead the customer service department. Your goal will be to provide outstanding customer service to the customer by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills
Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Requirements:
Bachelors degree in business administration or relevant field.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Team Management Skills
Regards
SSV Group
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Services Manager / Customer Services Executive - Corporate Co.
Contact Details:
Company: Proprietor Of Ssv HrLocation(s): Mumbai
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₹ 200000 - 360000
Proprietor Of Ssv Hr
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