International Voice Process - ISP @ Tech Mahindra

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International Voice Process - ISP

Tech Mahindra
1 - 3 Years
Hyderabad
4 years ago
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Job Description

Roles and Responsibilities

Provide technical support to international enterprise customers, for all managed service products, through customer interaction
Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors)
Provide network support and customer status in a complex multi-vendor environment
Knowledge and understanding of various networks and infrastructures
Work with vendors, providers and internal partners
Troubleshoot network issues
Analyze incoming incidents, mark improvements and identify chronic cases
Communication with internal and external customers/partners - calls, emails, chats
Ticket creation, updates, closure
Data collection and initial troubleshooting
Proficient in multitasking and staying on task
Engagement of higher tiers as necessary

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: International Voice Process - ISP

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...

International Voice Process - ISP @ Tech Mahindra

Home > Customer Service Executive (Voice)