Process Developer - Voice & Claims
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Process Developer Voice + Claims- Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
- Prioritize transactions according to detailed guidelines to meet SLA
- Plans and prioritizes tasks and work responsibilities to achieve objectives
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Handle basic day to day requirements of excel
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Proven experience in Claims with Life or Health Insurance
- Understanding of HIPAA (PHI/PII)
- Excellent English Communication (Both written & verbal)
- Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
- Displays energy and passion in approaching the job
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently get along with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 40 words/minute
- Insurance knowledge
- Experience towards direct calling to Insured/ providers/facility
- Calling skills with TX >70
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - Voice & ClaimsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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