After Sales Service Managers For reputed
- Yellow Box Hr Services
- 7 to 12 Yrs
- Bengaluru
- 2 years ago
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Job Description
Hiring for After Sales Service Managers for reputed E-Commerce Co. for Electronics domain at Bangalore
Educational Qualification: B.Tech/B.E from reputed colleges
Experience: 7 plus years experience
Job Description:
Role Summary: In this role the person would working on pre sale and post sale
service support management, he works with Internal service team, OEM, quality,
sourcing and brand teams. As an overview, this person would be responsible for end
to end customer experience on quality, cost, delivery, service operations, project
management and process improvements.
1. This role involves managing service/ warranty process horizontally across
categories involving one or more business lines in E-commerce. This means
working closely with the E-commerce service partner (s) to develop & deploy solves for
prioritized problems.
2. Conduct Field failure analysis during DOA/ warranty period & close loop product
feedback with Quality & sourcing teams.
3. Complete end-to-end spare parts management from identification of spares to
ordering to distribution to replenishment & return flows for defective spare parts
from authorized service providers.
4. Coordinate with manufacturers & authorized service providers to identify product
failure modes and get the SOPs for failure diagnosis & the product repairs created.
5. Enable service partners on new product launches including arranging the training
& samples, etc.
6. Govern Field Service operations, Call centre operations.
7. Conduct Service audits and Monitor & reduce warranty claim leakages.
8. Work closely with SE/SO OPS & other cross functional teams to deliver on
business goals.
9. Identify process improvements and work with respective stakeholders to improve
the process and customer experience metrics.
Mandatory Skills
Excellent written and oral communication skills including an ability to communicate
with all levels in the organization (technical, business, executive), Good project
management skills.
Desirable Skills
Must have hands-on experience in doing field (market) failure analysis, Must have
good knowledge on spares management, Experience leading complex warranty &
service processes, Comfortable interacting with cross-disciplinary technical and
non-technical teams, Strong organizational and multitasking skills to help you
balance competing priorities with ease, Excellent written and oral communication
skills including an ability to communicate with all levels in the organization (technical,
business, executive)
,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: After Sales Service Managers For reputed
Contact Details:
Company: Yellow Box HR ServicesLocation(s): Bengaluru
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