Senior Associate Adobe Support
- Genpact India
- 2 to 7 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*Senior Associate Adobe Support
Function: Operations
Location: Noida, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rulebreakers and risktakers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Senior Associate Adobe Support
In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. Provide support using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, craft the solution which really fits into needs.
Responsibilities
- Ability to comprehend information/data set
- Ability to deliver work as per agreed accuracy service levels / completion status along with good efficiency
- Communication with onshore / offshore team for getting the resolutions on pending information if any applicable
- Must have good trouble shooting and analytical skills
- Seek, craft and resolve production problems
- Maintain responsibility for analysis of Incident Tickets & Resolution, contribute to Continual Service Improvement Programs
- Communicate and co-ordinate with different teams and act as point of contact for end user for any data related requests or service issues
- Be able to work in high pressure environment
Qualifications we seek in you
Minimum qualifications
- Graduate: Any graduate, with 2-3 years of relevant experience
- Knowledge/exp. of Capital Markets is an added advantage for this position
Preferred qualifications
- Microsoft Skills Excel, Word, PPT and/ or Awareness of Microsoft office resources
- Preferred working knowledge of Adobe, Adobe Pro & Java Script
- Ready to work on stretched working hours due to volume fluctuations
- Good comprehension & interpersonal skills
- Decision-making skills, Ability to analyze and observe things
- Easily Adaptable to new Technologies & Learnings as part of the role
- Strong problem solving and troubleshooting skills
- Organized, results focused, practical
- Positive approach with a focus on continuous process improvement and an open mind to change
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Senior Associate Adobe SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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