DG - Manager - Retail Banking
- Genpact India
- 5 to 10 Yrs
- Hyderabad
- 4 years ago
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Job Description
Manager- Retail Banking
We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management, reporting to LOBs and internally to process heads, responsible for driving productivity, daily / weekly/ monthly reporting and drive new ideas for process improvement and streamlining.
Responsibilities
In this role, you will be responsible for
Leading day to day operations and taking care of process metrics
Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
Identify process anomalies and get those fixed
Drive efficiency & productivity in teams every year
Ability to communicate efficient with client and the process management on issues related to the subject
Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
Responsible for Work distribution and maintain proper flow of volume in order to avoid TAT misses
Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Proven ability to work with customers and efficient communicating anomalies
Daily/ Weekly/ Monthly Reporting
Training of new recruits in the team
Qualifications we seek in you
Minimum qualifications
B. Com graduate
Relevant experience in banking operations Or Trade finance
Experience with Six Sigma tools
Preferred qualifications & skills
Experience in managing a banking process
Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion
Good Comprehension skills
Good Analytical/Reasoning skills
Ability to read, Interpret and analyze legal language
Good in Calculation & Reconciliation.
Excellent Written and Verbal Communication Skills
Deadline driven and strong multi-tasking skills
Ability to make good judgments and have a tact for solving problems.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: DG - Manager - Retail BankingContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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